My IT Work Experience
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Client Support Technician
As a Client Support Technician, I assisted technicians with a variety of IT projects and configurations, including deploying new and reused computers across Windows, Apple, and Linux operating systems. I used JAMF to manage Apple devices and provided troubleshooting for hardware and software issues on multiple platforms. I enforced SIEM procedures and ensured compliance with HIPAA requirements while serving as a liaison between OneIT and faculty or students. My role required strong written and oral communication skills, along with conflict management and interpersonal communication abilities.
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Senior Client Support Technician
After being promoted to Senior Support Technician after 15 months, my responsibilities expanded to include supervising and training new technicians. In addition to providing technical support for Windows, Apple, and Linux systems, I led new hires through troubleshooting processes and ensured they understood the use of tools like JAMF for managing Apple devices. I also played a key role in enforcing SIEM procedures and maintaining HIPAA compliance, ensuring all support tasks were completed efficiently and accurately while guiding the team toward operational success.
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Freelance IT
As a Freelance IT Support Specialist, I provide hardware and software support for Apple, Windows, and mobile devices, as well as web design, video editing, and basic printer support. I manage email administration and have completed email migration for a business. I also digitize Kodak slides for clients. In this role, I respond quickly to customer needs, ensuring efficient problem resolution, and deliver courteous service at all times. Additionally, I manage multiple projects simultaneously while adhering to deadlines and maintaining customer satisfaction.